Policies

• We consistently collect customer database so as to get higher customer return rate.
• We continously improve our ambient to gain 1st positive impression.
• We train/re-train therapists and admin staff for consistent high quality service.
• We demand our franchisee continue to stand for 5-star service or better.
• We know most frustrations and problems in our industry, and we help our franchisee to complete all Government applications, licences, certifications, commitments and requirements in high rate.
• 100% inclusion of all staff from Franchisor, Branches and Franchisees practice action coach's approach of management and reporting system. 6 Steps, 6 Keys, 5 Ways, 4 System, 3 Delegation.
• We extend governmenrt recognised certificates to empolyess who work in our franchise outlets.
• We improve document FEEDBACK & HOW-TO better ambient better than competitors.
• We are leaders in supplying spa & healthcare manpower, and consistently offer new spa therapists to market.
• We always give promotions & reminders to customers via innovative marketing.
• We place new advertisements on classified prints and online free adverts to attract new customers.
• We let customers act as agents to bring in new customers by handing out friendship coupons.